Un proyecto de Mauricio Gallmur· el prompt es gratis · si quieres que un agente lo corra solo, eso es lo que instalo

¿Puedo vibecodear Help Scout?

PARCIAL · un fin de semana
precio $25/mesahorrarías $300/añotiempo de build varios díascategoría 🛟 soporte al clientereemplazada por 0 personas

The core loop is buildable, but a dependable replacement becomes a real weekend or multi-day project. For Help Scout, manage a shared email inbox and compact help center for a small team. The hard boundary is email threading, customer context, docs, workflows, reporting, and support polish, plus channel integrations and support operations.

el prompt
Build a personal replacement for Help Scout in an empty repository.
Use Next.js 15, TypeScript, PostgreSQL, Drizzle ORM, WebSockets, and Docker Compose; do not offer alternative stacks.
The core loop is: receive customer messages into a shared team inbox, reply from one place, maintain a compact help center, and retain a searchable conversation history.
Make the first run work locally with one documented command.
Store all user data locally by default and make export straightforward.
Put secrets in .env, ship .env.example, and never commit credentials.
Implement one workspace, agents, contacts, inboxes, conversations, messages, labels, and assignment.
Provide a website chat widget with reconnect, unread counts, file limits, and clear availability state.
Create a shared inbox with filters, collision warnings, notes, canned replies, and searchable history.
Add email notifications, browser notifications, and an immutable assignment and status log.
Implement spam controls, attachment scanning hooks, retention settings, export, and contact deletion.
Ship Docker Compose, backups, health checks, migrations, and a documented admin recovery flow.
Include clear empty, loading, success, and recoverable error states.
Add input validation, safe filenames, and graceful handling of unavailable APIs.
Write focused tests for the core transformation and one end-to-end happy path.
Create a README with setup, architecture, permissions, data location, and backup steps.
Do not add accounts, billing, telemetry, analytics, or a hosted control plane.
Deliberately leave out many social and messaging channels.
Deliberately leave out AI agents trained on proprietary support data.
Deliberately leave out enterprise workforce management, SSO, and compliance.
Finish by running the tests and listing the exact commands used.

$ ábrelo en tu agente (prompt listo, tú das enter) o cópialo crudo · este prompt se genera del plan de build · mejorarlo con un PR

por qué la gente sigue pagando

People still pay for Help Scout because support software survives because missing or misrouting one customer message is expensive and every channel behaves differently. The recurring cost buys message delivery, webhooks, threading, identity, permissions, attachments, notifications, spam, search, uptime, and retention, not just the visible interface.

qué pierdes

xemail threading, customer context, docs, workflows, reporting, and support polish

xomnichannel integrations

xlarge-scale deliverability

xAI resolution tuning

xenterprise routing and compliance

compartir en X ↗"Acabo de reemplazar Help Scout ($25/mes) con un prompt"
la salida

¿No quieres construirlo? Esta gente ya lo hizo gratis.

ChatwootA proper support inbox with chat, email and a help center; free software, billable server chores.36kaug 2026open sourceZammadA serious ticket desk with email, chat, SLAs and a knowledge base; setup is the first ticket.5.8kaug 2026open sourceOosTicketEmail and web forms become assigned tickets; dated, dependable and very much your PHP server.3.9kjun 2026open source

las 6 alternativas gratis de Help Scout →· sin votos, sin pago por aparecer · solo lo que es real

los números

Precio de Help Scout

planmensualanual (por mes)qué incluye
free$0/workspace$0/workspaceUp to 5 users; 1 inbox; 1 Docs site; 100 contacts/month; 10 saved replies; 10 tags
standard$25/usuarioUp to 25 users; 2 included inboxes; 2 Docs sites; unlimited contacts; 1 basic SLA; 2 years reporting history
plus$45/usuarioUp to 50 users; 5 inboxes; 3 Docs sites; 5 light users included (25 maximum); 2 advanced SLAs; all-time reporting
pro$75/usuarioUnlimited users with 10-user minimum; 10 inboxes; 5 Docs sites; 15 light users included (50 maximum); unlimited SLAs

plan gratisUp to 5 users, 1 inbox, 1 Docs site, 100 contacts/month, 10 saved replies, 10 tags, 10 articles, 1 Beacon and 30 days of report history

facturaciónmonthly + annual (pricing page states annual is 16% cheaper; annual rates shown above)

costos ocultosAI Answers is $0.75 per resolved AI session after a 3-month free trial. More than 2,000 proactive-message viewers/month starts at $20. Extra inboxes cost $12/month or $10/month annual; extra Docs sites $24/$20; extra light users $12/$10. Pro has a 10-paid-user minimum.

verificado 2026-08-12 · fuente ↗

preguntas
¿Puedo vibecodear Help Scout?

Parcial. El núcleo de Help Scout se arma en un fin de semana con el prompt de esta página, pero hay huecos reales: email threading, customer context, docs, workflows, reporting, and support polish, omnichannel integrations. Lee la lista honesta arriba antes de comprometerte.

¿Cuánto cuesta Help Scout?

Help Scout cuesta unos $25/mes (Standard, revisado 2026-07-31), o sea $300 al año.

¿Qué pierdo si reemplazo Help Scout?

Con honestidad: email threading, customer context, docs, workflows, reporting, and support polish; omnichannel integrations; large-scale deliverability; AI resolution tuning; enterprise routing and compliance. Si alguno de esos te sostiene el negocio, sigue pagando.

¿Hay una alternativa open source a Help Scout?

Sí: Chatwoot (A proper support inbox with chat, email and a help center; free software, billable server chores.) Zammad (A serious ticket desk with email, chat, SLAs and a knowledge base; setup is the first ticket.) osTicket (Email and web forms become assigned tickets; dated, dependable and very much your PHP server.) Las 6 alternativas gratis están en puedovibecodearlo.app/help-scout/alternatives. El prompt es para cuando la quieres exactamente a tu modo.

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